Service Standards: Quality
Assurance in Greenwich Mind

Key Aims: 
 
• To ensure high quality systems and procedures are in place throughout Greenwich
  Mind
• To provide information, advice and support for all staff on quality
issues


Quality Standards
We will:

• Support all Service Areas in the completion of Service Area Standards

• Support all Service Areas in the completion of Self Assessment Reports and Development Plans

• Treat all internal and external customers with courtesy and respect and offer a
  friendly and helpful service

• Offer training and support on quality issues as
appropriate

• Identify quality requirements for contract compliance and external inspections (Quality Management in Mind and Supporting People) and provide support as required

• Support successful re: application of existing quality standards to improve grades where required

• Develop  consistent quality systems to take cognisance of the service user journey

• Prepare  guidelines to support Quality Assurance compliance

• Identify requirements and support the preparation of bids and business cases from a Quality  perspective

• Encourage feedback from participants (complaints, compliments and suggestions),action appropriately and inform participants of our response

•Treat all internal and external customers with courtesy and respect and offer a friendly and helpful service

. Ensure promotional material and information is available in locally used communitylanguages and other formats eg: Braille, large type

 • Keep records of Health and Safety issues relating to the service area ie: training taken place, issues which have arisen and how they were dealt with.

• Ensure Service Users are safeguarded and protected at all times by assessing risks and taking appropriate preventable action